When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate.
You will be unknowingly subscribed and once you call them to contest the recurring charges return the current package -well good luck!īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. If the name iLMakiage pops up on any of your social media accts - DO NOT trust them. This company is a totally hack to do this to trusting customers. We are well passed that time frame and I contact them one more time and get the same answer but in the last response I am told that there file is closed on my account with them and they processed the refund and I would have to check to see why my banking institution has not deposited the refund. Many emails later with customer service reps leave me with the same repetitive answer of either we are still processing and expect to recieve reimbursement within ***** days. I called the company and was told that I could return the unused products for a complete refund upon the process of them receiving the products and they would cancel my subscription which I wasnt aware of in the first place. I made a one time authorized purchase of the same products 3 months before and did not realized I was automatically subscribed to be charged every 3 months. I realized I had been scammed by looking into how this happened. On July 7, 2023, my bank account was charged $96.30 for an unauthorized recurring charge from this company. Customer also describe the difficulty they experience when trying to reach the company's customer service department to cancel an order, request a refund, or resolve other matters. Consumers continue to complain about surprise charges from the company, including claims that they are enrolled in an auto replenish (subscription program) without their knowledge. Many consumers claim the lack of adequate customer support makes it very difficult and frustrating to attempt resolve their issues with Il Makiage.Īs of December 2022, complaints filed with BBB are still reporting persistent issues related to billing practices of Il Makiage. Consumers also say they frequently encounter technical problems with re-setting passwords and printing return labels.
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Consumer are reporting problems like confusion over billing practices, such as lack of clarity of the conversion charges of the trial offer as well as non disclosure of pre-authorization charges on credit cards. Consumers are telling BBB a host of issues they experience after participating in the company's trial offer called Try Before You Buy. 2019, BBB a marked a notable increase in consumer disputes against this firm. BBB files indicate a Pattern of Complaints regarding the billing policies, technical issues and customer service practices of Il Makiage.
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